FAQ

No, Wolves Fitness is an online store. We do not have a physical store, however we do have partnered gyms who sell our protein.

Wolves Fitness uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline in our privately run secure datacenter.

No, you can place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process.
• Easily view your order status and order history.
• Receive updates detailing our new releases and special promotions.

Please contact us by email your details to us or WhatsApp so we can change your email address.

We can change your email address, name, and address but we cannot change your order.

We accept Mastercard, Visa, Debit Card, Credit Card, FPX, Atome - Buy Now, Pay Later, Grabpay, Touch ’n’ Go - E wallet, and more. Do initiate check out to see more payment methods.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the bank transfer or Maybank QRPay has been authorized. If the direct bank transfer or Maybank QRPay has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed will be subject to a cancellation fee of RM2.00 regardless of the time order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be canceled.

Unfortunately, we are unable to take orders over the phone. You can try placing your order on a different device or browser. If you are still experiencing problems, we are happy to speak with you and assist with troubleshooting orders.

Promotion and discount codes cannot be used in conjunction with any other promotions and discounts unless stated otherwise.

If something is missing from your order, please contact us immediately via email at hello@wolves-fitness.com or WhatsApp at 60162492993. Please provide your order number and details of the missing items so we can resolve this quickly for you.

Orders placed from Monday to Friday will be processed within 30 minutes of confirmation. Please anticipate potential delays on Saturdays, Sundays, and public holidays.

Typically, shipping within Malaysia takes approximately 2-5 working days. However, please note that the delivery time may be influenced by the current shipment volume of our courier partner.

Currently we only provide international shipping to Singapore.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will ship using economy shipping. Please check the product page if the product is eligible for free shipping.

Since our website and service are based on English, all the information that you type/enter is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department holds the package.

Please ensure accurate shipping information is provided during checkout. Ensure your name, complete mailing address, and contact information are entered correctly to facilitate a smooth and successful delivery. 

If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@wolves-fitness.com or WhatsApp 60162492993 with your tracking number. We'll investigate with the courier immediately. If the package is confirmed lost, we'll arrange a replacement or full refund for you.

6 sachets (1 serving per sachet)

Wolves Fitness provides a full refund or replacement for products that are damaged upon delivery, accompanied by proof of damage. For missing shipments, Wolves Fitness covers product replacement, unless our courier partner documentation confirms the delivery.

Once we receive and approve your return, we'll process your refund within 3-5 business days. After that, it typically takes 5-10 business days for the refund to appear in your account, depending on your bank's processing time.

We are based in Malaysia. To expedite delivery times, our products are stored in fulfillment centers in Malaysia.

Our shakes feature a premium protein blend, with sources such as whey protein isolate, pea protein isolate, whey protein concentrate and hydrolyzed whey protein.

Yes, our shakes are suitable for vegetarians. However, it's important to note that they are not vegan-friendly.

Yes, our shakes are gluten-free, making them suitable for individuals with gluten sensitivities or celiac disease.

While they provide valuable nutrients, our shakes are designed to supplement your diet and fitness routine rather than replace whole meals.

No, our shakes are crafted without artificial colors, flavors, or preservatives, ensuring a clean and natural product.

While water works, many prefer mixing our shakes with milk or a milk alternative for a creamier texture.

Currently, Wolves Fitness products are primarily available through our online store for the freshest quality and best prices. We're working on expanding to select retail locations. Check our website for updates on store availability or contact us at hello@wolves-fitness.com for specific location inquiries.

We make every effort to reply to emails within 24 hours for weekdays. Our office is closed on weekends, so we will get back to you on the next business day.