Wolves Fitness Terms of Service
Welcome to Wolves Fitness, a premium online store offering health and fitness supplements. Our aim is to provide our customers with high-quality products and an exceptional shopping experience. The following terms and conditions govern your use of our website and the purchase of products from our store.
Definitions:
"Website" refers to the Wolves Fitness e-commerce store, accessible at www.wolves-fitness.com.
"Products" refers to all health and fitness supplements offered for sale on the Website.
"Order" refers to a request by a customer to purchase one or more Products from the Website.
"User" refers to any individual who accesses the Website for any reason.
1) Use of Website:
a) Your personal data given is under the pro…
[11:47 am, 09/02/2023] +60 12-243 1117: Refund Policy for WF
At Wolves Fitness, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we are here to help.
1) Eligibility for Refund:
a) Damaged products will be replaced upon proof of damages caused during shipping.
b) Damaged goods replacement must be reported to customer service and claimed within 30 days of receiving.
c) Damaged goods refunds made will be made via non monetary forms such as but not limited to, cash voucher and product replacement.
d) Wrong orders will be replaced with the corrected order upon proof of wrong order.
e) Refunds must be made within 30 days of purchase.
f) Refunded product must be in undamaged, unopened and unused condition.
g) Refunds will only be issued for products that are undamaged and unused. Damaged products will be replaced with a new product by Wolves Fitness.
2) Process for Refund:
a) Contact our customer service team at +6016-209 6008 to initiate a refund.
b) Provide your order number and issue of order.
c) Our customer service team will provide further instructions on how to proceed.
e) For refunded item, once the returned product is received and inspected, we will process the refund and send an email notification.
3) Refund Method:
a) Refunds will be issued in the same method of payment used for the original purchase.
b) If the original payment was made by credit or debit card, the refund will be credited back to the same card.
c) If the original payment was made by other means, our customer service team will provide further instructions.
b) Product replacement will be made within 1 week upon receiving proof of wrong/damaged order.
4) Exceptions:
a) Custom or personalized products are not eligible for a refund.
b) Products that have been used or opened are not eligible for a refund.
c) Shipping and handling fees are not refundable.
We stand behind our products and want to ensure that you have a positive experience with Wolves Fitness. If you have any questions or concerns, please contact our customer service team at hello@wolves-fitness.com or contact 016-209 6008.
